RETURNS 

PLEASE CLICK HERE TO INITIATE A RETURN OR EXCHANGE. Use the packaging included in your original purchase to return your item(s). Contact customercare@carvoe.com with any issues or questions.

 
All returns should be in new, unworn condition with the tags still attached and accompanied by the original purchase receipt. Returns must arrive to our warehouse within 14 days of the original order date.

Once our quality control team has approved the returned items, your refund will be credited directly back to the original form of payment used. Please note we do charge a $5 restocking fee per order. Your refund will be processed within 5-10 business days from when your return is received, most likely sooner.


We reserve the right to decline returns that have been worn or damaged.

For your return please:


Send your item(s) to return


Stick the shipping label on the box


Fill out a reason code and put the packing slip in with your stuff

Get the box to the shipping carrier on your label

 
What if my return is late?


Any returns postmarked more than 14 days from the delivery date are ineligible for return and will not be processed. Returns postmarked an additional 7 days outside of the 14-day policy are ineligible for a refund but will automatically be processed for an online store credit.


What if I want to exchange my merchandise?


We are unable to process exchanges right now. Please return your order using the below instructions for a full refund and re-order the correct item or size separately.


Can I return Final Sale items?


All items marked final sale cannot be returned for a refund or store credit, or exchanged for a different size, color, or style.