Categories of Personal Information We Collect
We collect personal information from you when you register for a Site account, place an order with us, subscribe to our e-mail newsletter, or otherwise send a request or inquiry to us. In general, the types of personal information we collect include:
Registration Information: When you register with us, we may collect your name, shipping and billing address, e-mail, phone number and other contact information.
Order History: When you make purchases with us, we collect and store information about your purchases, such as order date, order amount, items purchased, payment method, shipping information, and the like.
Purchase Information: If you make a purchase through the Site, we collect your shipping and payment information, such as you credit or debit card number, expiration date and other information necessary to process your payment. We use this information only to process your purchase. We do not store this information unless you are a registered user and you choose to save this information to your account for future purchases.
Other Information: We also collect and store information about any inquiries or communications you submit to us, and any promotions in which you participate at our Site. In addition, we collect your e-mail address and name if you sign up to receive information about the latest deals, promotions and information from CARVOE in addition, we may receive other aggregate, demographic information about our customers. We may also collect personal information about you from other third parties, such as demographic firms, to make our future service and marketing efforts more efficient and personalized for you.
How We Use Your Information
In general, we use the information we collect from you, including any personal information, for the following purposes:
To process and fulfill your order, including to send you e-mails to confirm your order status and shipment, or to otherwise communicate with you about your order
To communicate with you about your account
If you have opted in, to send you marketing information by e-mail, postal mail and/or text message, about our products, services, contests, and promotions
To help us learn more about your shopping preferences, to develop and provide products and services tailored to your interests and to otherwise personalize your experiences at our Site
To better understand how users access and use our Site on an aggregate level
To provide troubleshooting, technical support and customer service to users
To help us address problems with and improve our Site design, products and services
To enhance your shopping experience
To analyze trends and statistics and for research purposes
To protect the security or integrity of the Site and our business
Do we share your information?
CARVOE does not sell or rent our customer's names, addresses, email addresses or other personal data to any other entity. We may share your data with affiliated companies including other companies within the C A R V O E group globally, joint ventures, franchisees and licensees to improve our services to you.
We may also share your data with selected suppliers who perform functions on our behalf such as fulfilling orders and delivery of orders, processing payments, carrying out promotional services or data management, to maintain our website, to distribute emails, to send out our newsletter, to provide client communications and to manage our customer database. As necessary, the personal data you provide to us may be processed by these third parties, solely on CARVOE behalf and in accordance with our instructions. We do not authorize any of our suppliers to make any other use of your personal data.
How do we secure your information?
We use appropriate security measures to protect the information you provide to us. However, while we take all reasonable steps to protect your personal information from unauthorized access, use or disclosure, you accept that no internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence. Personal information provided to us or via any other application and online credit card transactions are protected using Secure Socker Layering (SSL) which is an encryption technology.
When the browser shows a secure domain that begins with "https" (instead of "http"), that means that a protected session has been established which guarantees maximum integrity and discretion of the data transmitted. SSL is used to protect your information such as name, address and credit card number. Please note that e-mail is not encrypted and not considered to be a secure means of providing credit card information.
How do I unsubscribe from your newsletters?
If you have registered to receive newsletters or email updates from us, and you no longer wish to receive these newsletters/email updates, you can unsubscribe as indicated in the particular communication, i.e. by using the unsubscribe link which is included on all newsletters/email updates.
We do not wish to collect personal information from anyone under the age of thirteen (13). If we become aware that any child under the age of 13 has submitted any personal information to C A R V O E through the Site, we will delete his or her information from our files.
This policy replaces all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy, and to apply any changes to information previously collected, as permitted by law. If there are material changes to this policy, or if our information practices change materially with regard to personal information that we have previously collected from you, we will notify you by posting the policy changes on our website with a new effective date and/or notifying you by email, and will give you the choice of opting out of the material changes.
Last Updated: September 1, 2017