FAQs

1) What do I do if I have forgotten my password?

You can either contact our customer care team and we will assist you with a new password, or you can press on My account/ Sign in/ Forgot your password? An auto-generated password will then be sent to your registered email address.

2) How will I know if you received my order?

When you place an order on carvoe.com an order confirmation will be sent to your registered email address. In the event that you have entered an incorrect email address, please contact our customer care team and we will send you the order details.

3) How do I cancel my order?

You cannot cancel your order yourself but we can of course help you. The order can only be canceled before it has shipped and before our warehouse has started working with the order. After that we cannot guarantee a cancellation. When the order has been shipped, you will receive a shipping confirmation email. If you have requested a cancellation after the order has shipped, you must return it for a refund instead.

4) I've added the incorrect shipping address. How do I change it?

You must contact our customer care team to change your shipping address. The shipping address can only be changed before the order has shipped. Unfortunately, you cannot update your shipping address yourself after the order has been placed. Back to top

5) How do I track my order?

As soon as your order is shipped from our warehouse, you will receive a shipping confirmation email with your tracking number.  You can click on the tracking number on this e-mail to view your shipment's progress. You can also easily follow your order on its way to you by entering your tracking number at the courier’s website. Additionally, you can log in to your account online in order to see the tracking number.

6) Is it safe to use my credit card online at CARVOE?

Your personal online security is very important to us. To help ensure your shopping experience is safe, simple and secure we use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. When placing an order, you can immediately check the security validity by clicking the VERISIGN logo at checkout. To ensure your information is kept private, we do not process or store any payment information in our database.

7) When will I be charged?

When you place an order with us, we place an authorization on the form of payment you used and the funds are temporarily reserved for your purchase but you are not actually charged. When your order has been dispatched, we will capture the funds from your account. Orders placed with Pay Pal and other HPP payment methods are captured immediately when the order is placed.

8) Can I save my card details?

If you place an order with us you can chose if you want to store your credit card details. There are stored only by our payment service provider and we will not be able to see the details. We recommend storing card details if you want a smoother checkout the next time you order with us.

9) Why was my credit/debit card declined at checkout?

If your order attempt was declined, this can often be due to your bank. We suggest that you contact your bank or card-issuing company to ask if they have any kind of block on your card. If you receive another error message, please contact our customer care team and we will do our best assist you.

10) I no longer want to receive CARVOE newsletters. How do I unsubscribe?

At the bottom of each newsletter you receive from us there is a link to unsubscribe.

11) How fast will I receive a reply to my inquiry?

We aim to answer all e-mails within 24 hours, but normally faster than that.

12) Will my CARVOE wishlist be restocked?

We will add items to the web shop as soon as it comes back in stock. Just select the size that is out of stock and click "wishlist," then follow the instructions.

13) Where can I find the measurements of the clothes?

All items online have the exact garment measurements stated - just click on "Size & Fit" to view the product's measurements. If you need further assistance, please contact us as we are happy to provide it.